Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by model and is confirmed for each product. Trial and sample orders are available for new partners, and volume discounts apply as quantities increase.

Question 2

Do you offer OEM and ODM customization?

Accepted Answer

Yes. We support custom logos, packaging, colors, dimensions and configuration changes, so distributors can build their own branded grill lines.

Question 3

How long is the production lead time?

Accepted Answer

Lead time is typically 25 to 40 days depending on order size and customization. Your sales contact confirms the exact schedule before order confirmation.

Question 4

What payment and shipping terms do you accept?

Accepted Answer

We accept T/T and L/C payments and support FOB, CIF and EXW terms. Full containers ship by sea, while samples can be sent by express or air freight.

Question 5

What warranty do your grills carry?

Accepted Answer

Warranty terms are listed per product. Replacement parts and after-sales support are provided, and our export team responds to service requests within one business day.

Question 6

Can I order a sample before a bulk purchase?

Accepted Answer

Yes. Sample orders are welcome so you can verify build quality and performance before placing volume orders.

Smoker Pro

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Smoker Pro

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